Refund and Cancellation policy
As per our refund and cancellation policy, the following services are non-refundable- airline tickets, hotel bookings, travel activities, vacation packages and service fees, all within 48 hours of departure. Cancellations need to be done strictly only over phone or email.
Refund requests can be accepted only if the following conditions are met with:
- You have applied for it and the fare rules provide for it.
- We manage to secure waivers from the suppliers to process the request.
- You are not a no-show (these bookings are not qualified for waiver from these suppliers for the request)
We are not sure of the time period regarding the request for refund to be processed. It is done in a sequential format. Only after you request our customer service agent for cancellation, only then will an email notification be sent by us regarding your request being received. But this request does not qualify for a refund but only provides an acknowledgement that you asked for a request and gives you a tracking number. We shall then work with the service providing companies like hotels, airlines etc. to produce a waiver and the other rules and inform you about the decision. It is important to remember that our service fees along with the original travel reservations or bookings are non-refundable.
Point to be noted: we depend on the suppliers to receive the refunds. Once approved it may take some more time for it to appear on your bank or credit card statement.
All suppliers will definitely charge you a penalty for it. From the time you requested for it until it appears on your bank statement, the process take 20-50 days. Apart from these penalties, Fly for Holidays will be charging you a post ticketing service fee as applicable. You shall be due for a refund only if it has been authorized, waiver has been received and when the supplier permits the refund on per ticket basis. If the supplier does not process it, we shall return to you your post ticketing service fee but not the original travel booking fees.
Fly for Holidays does not assume any liability for missed flights, cancelled flights or flights not operating due to schedule changes made by the air company since all airlines have their own rules and policies regarding schedule changes. A schedule change is when changes are made to the flight operating due to the needs of each airline. Changes can result in flight timings, date, route, number or other changes.
It can change to a later date or even on the same day. These changes are caused due to natural calamities, low travel season, hike in fuel prices etc. Our policy is to notify the passenger of any schedule change of this sort. But at the same time, the passenger too should make it a point to confirm the flight schedule 72 hours before departure. Suppose you are already at the airport and then your flight gets canceled, you need to approach the airline agent for it. Also if changes are made to a flight 4 hours prior to takeoff, we shall contact or email you. In case we are unable to get in touch, our email will serve as a final option. The tickets for such changes will remain non-refundable.
In case you have missed your flight, you may contact us and we shall try to find a solution to it, being a refund. We shall put in our full efforts to make an attempt to get the airline to refund you since it is our duty to re-protect the customer. We could also try and find other suitable flight options in such cases.
Canceling a ticket within 24 hours needs to be dealt directly with the airline company. Air ticket cancellation charges will be applied by the air company directly as per their rules and at times charges paid for special fares are non-refundable. If a refund is due, the airline company will do so after the deduction of processing charges. If services like air, hotel and transport are not released within the given timeframe, the company is accountable to pay penalties to the suppliers as the bookings are blocked in advance. Airline companies may alter their flight plan due to economic or weather conditions which may impact the planned itinerary. The company thus has a right to change its schedule which in turn causes changes in the tour program. In case of such changes, the company will not bear any charges and no refund can be claimed.
If by chance, any traveler misses out a tour or a part of it, he is not entitled to claim refund for it. No refund or complaints can be made if certain sightseeing places and facilities are shut on local or national holidays.
The company thus has a right to change its schedule which in turn causes changes in the tour program. In case of such changes, the company will not bear any charges and no refund can be claimed.
A registration fee needs to be paid at the time of booking. Only after the payment will the bookings get processed. It is interest free and non-refundable.
Air ticket cancellation charges will be applied by the air company directly as per their rules and at times charges paid for special fares are non-refundable. If a refund is due, the airline company will do so after the deduction of processing charges. If services like air, hotel and transport are not released within the given timeframe, the company is accountable to pay penalties to the suppliers as the bookings are blocked in advance. Refunds won’t be made in cash.
60-46 DAYS —25% CANCELLATION (NO REFUND ON HOTEL, If Hotel part is Non Refundable)
30-15 DAYS —50% CANCELLATION (NO REFUND ON HOTEL, If Hotel part is Non Refundable)
14-07 DAYS —75% CANCELLATION (NO REFUND ON HOTEL, If Hotel part is Non Refundable)
07-01 DAYS –100% CANCELLATION (NO REFUND ON HOTEL, If Hotel part is Non Refundable)
100% ON TOUR
Signing on the booking form or making payment in full means accepting the terms and conditions of the company wholly. The deposit is just to book a seat for the tour and doesn’t include any other services like tickets and accommodation until payment is done in full. If not the company can cancel the booking and with the loss of deposit, can add cancellation charges.
If you wish to take a transfer from your current tour to another tour, the current tour will be termed as cancelled and a fresh booking needs to be made. Cancellation charges will be applied as per actual cost and not on a discounted rate.